BUYER POLICY
Returns & Refunds
Returns & Refunds
For Buyers
Everything buyers need to know about eligible returns, refund timelines, and support.
Shop With Confidence
Our buyer policy is designed to keep shopping safe and fair.
⏱️ 7-Day Window
Submit returns within 7 days of delivery
✅ Simple Steps
Request from your orders page in minutes
💰 Fast Refunds
3–5 business days after approval
When You Can Return
- Item is damaged or defective
- Item does not match description
- Wrong item delivered
- Wrong size or color sent
- Poor condition
Items That Cannot Be Returned
- Underwear & intimate apparel
- Opened cosmetics
- Perishable goods
- Custom-made products
- Marked non-returnable
How to Request a Return
- Open My Orders
- Select order
- Request Return
- Add reason & photos
- Submit request
What Happens After Approval
1. Pack item
2. Pickup arranged
3. Seller inspection
4. Refund issued
⏱️ Refunds processed within 3–5 business days
Need Help With Your Return?
Our support team is here for you.